Privacy Policy

Introduction

The website https://assist-elite.co.za/ is operated by AssistElite South Africa, acting as a licensed agent for AssistElite Belgium. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with South Africa’s Protection of Personal Information Act (POPIA) and related data protection laws.

Personal Information We Collect

We collect personal information when:
● You visit our website (e.g. browser type, IP address, cookies, pages visited)
● You contact us via forms, book a consultation, or subscribe to communications
● You become a client, partner, or virtual assistant
Data we may collect includes: name, email address, phone number, city, organisation, payment details, and communication records.

Lawful Basis for Processing

We process your data based on:
● Your consent (e.g. newsletter signup)
● Contractual necessity (e.g. client onboarding)
● Legitimate interest (e.g. site optimisation, customer service)
● Legal obligation (e.g. tax compliance)

How We Use Your Data

● To provide our services and support
● To respond to your enquiries
● To improve our website and services
● For billing and operational management
● For analytics and security
● To comply with legal obligations

We do not sell or rent your data.

Cookies & Tracking

We use cookies and similar technologies to analyse site usage and enhance user experience. You may manage cookie preferences via your browser settings.

Data Sharing & International Transfers

We do not share your data with third parties, except:
● With your explicit consent
● When required by law
● To trusted service providers (e.g. hosting, email platforms) under strict data protection agreements
Some data may be transferred to the European Union, where AssistElite Belgium is based, under appropriate safeguards and standard contractual clauses.

Data Retention

We retain:
● Billing and client records for up to 7 years (for tax and compliance)
● Contact or inquiry data for 24 months
● Cookie and analytics data for 12–24 months
You may request deletion at any time.

Data Security

Your data is stored securely on EU-based servers with encryption, password protection, and controlled access. While we take every precaution, no system is 100% secure.

Children’s Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect data from minors.

Your Rights (under POPIA)

You have the right to:
● Access your data
● Correct or update data
● Withdraw consent
● Object to processing
● Request deletion
● Lodge a complaint with the Information Regulator
● Be informed of security breaches
To exercise these rights, email: contact@assist-elite.co.za

Record-Keeping & Accountability

We maintain internal data protection records and perform regular audits to ensure compliance with POPIA and good governance principles.

Information Officer

Our Information Officer is: Name: TBD Location: Cape Town, South Africa Email: contact@assist-elite.co.za Registration: Listed with the South African Information Regulator

Updates to this Policy

We may update this policy periodically. Continued use of our website and services indicates acceptance of the latest version.