Legal Notice

1. Definitions

● Client: Any professional or individual (18 years or older) or legal entity accessing and using the site.
● Services: All content and virtual assistant services provided by AssistElite South Africa on behalf of AssistElite Belgium.
● Content: All materials on the site including text, images, video, and downloadable media.
● User: Any visitor or registered individual accessing the site.
● Personal Information: Information that identifies or can identify an individual, per the Protection of Personal Information Act (POPIA).

2. Site Ownership & Contact Details

● Website: https://assist-elite.co.za/
● Owner: AssistElite Belgium (SRL), 138 Avenue Dolez, 1180 Uccle, Belgium
● SA Agent & Operator: AssistElite South Africa (operating as a branch office)
● Data Officer: [Name], based in Cape Town, South Africa – dpo@assist-elite.co.za
● Webmaster: Eric Parlaoz – contact@upweb-agency.fr
● Hosting: OVH – 2 rue Kellermann, 59100 Roubaix, France

3. Terms of Use

By using this website, the user agrees to the following terms and acknowledges potential updates to these terms without prior notice. AssistElite reserves the right to update content or suspend access for maintenance.
The site is intended for general informational purposes and does not constitute professional or legal advice. Users may not reuse, copy, or reproduce any part of the site without explicit written consent.

4. Description of Services

This website presents the virtual assistant offerings of AssistElite South Africa, operating under licence and directive from AssistElite Belgium. While information is accurate to the best of our knowledge, errors or omissions may occur.

5. Technical Liability

Users agree to access the site using secure, up-to-date hardware and browsers. The website may employ cookies, JavaScript, and analytics. While security protocols are in place, AssistElite accepts no liability for service disruptions or damage to users’ equipment.

6. Intellectual Property

All site content, trademarks, and brand materials remain the property of AssistElite Belgium. No part may be reproduced, altered, or redistributed without prior authorisation.

7. Personal Information Processing (POPIA)

AssistElite Belgium acts as the Responsible Party for all client data. AssistElite South Africa serves as Operator/Data Processor.
● Data Collected: Contact information, navigation data, cookies, session activity.
● Purpose: To deliver contracted services, manage client accounts, ensure compliance, communicate, and improve services.
● Legal Basis: Data is processed on the basis of contractual necessity, legitimate interest, and user consent.
● Cross-Border Transfers: Data hosted in the EU is safeguarded using standard contractual clauses in line with POPIA requirements.
● Retention: Billing records retained for 7 years; cookies and session data for up to 24 months.
● Consent & Rights: Users have the right to access, correct, delete, or object to the use of their personal information. Requests may be sent to dpo@assist-elite.co.za.
● Cookies: A consent banner informs users and allows acceptance or refusal. Some essential cookies may still be required for functionality.
● Security: We employ industry-standard security measures including encryption, firewalls, and regular audits.

8. Data Breach Notification

In the event of a data breach, AssistElite will notify affected users as soon as reasonably possible, in line with POPIA regulations.

9. Hyperlinks and Third-Party Services

AssistElite is not responsible for the content or security of third-party websites accessed via hyperlinks. Users follow external links at their own risk.

10. Applicable Law and Jurisdiction

This website and all associated terms are governed by South African law. Any disputes shall fall under the jurisdiction of South African courts.