Terms & Conditions

1. Definitions

● Client: You, the individual or business accessing AssistElite services.
● Virtual Assistant (VA): The assistant matched to you by AssistElite South Africa, engaged via AssistElite Belgium.
● Services: Virtual assistant and administrative support services coordinated by AssistElite SA. Effective Date: The date you confirm acceptance of these terms or your VA begins.
● Fees: Monthly service fees based on chosen plan (Starter, Growth, Scale).

2. Scope of Services

AssistElite matches you with a trained South African VA who provides the agreed-upon hours and tasks each month. AssistElite SA handles all contracts, payments, and administrative oversight.

3. Acceptance

By booking a consultation or matching with a VA, you agree to these Terms & Conditions, AssistElite’s Privacy Policy, Legal Notice, and other policies linked in the footer.

4. Fees & Invoicing

● Monthly plans: Starter (9h), Growth (18h), Scale (36h).
● Fees are invoiced monthly in advance via AssistElite Belgium.
● Additional hours or services billed separately, subject to client approval.

5. Payment Terms

● Payment due within 7 business days of invoice.
● Late payments may incur interest at the prime rate plus 2%.
● AssistElite reserves the right to suspend services for overdue accounts.

6. Service Level & Changes

● You may upgrade or downgrade your plan, with changes taking effect in the following billing cycle (based on VA availability).
● Requests for additional or reduced hours should be submitted via email or client dashboard.

7. Replacing the VA

● If the VA is not a good fit, request a replacement within the first 14 days. We will match you with a new assistant.
● Any further mismatches will be handled on a case-by-case basis to ensure quality alignment.

8. Confidentiality & IP

● Both parties agree to keep all confidential information private.
● You retain full ownership of your data and materials shared with the VA.
● AssistElite retains IP rights for methodologies, systems, and VA training content.

9. Liability

● AssistElite SA is not responsible for indirect or consequential losses from using our services.
● VA tasks are completed with reasonable skill and care, but AssistElite SA does not guarantee outcomes beyond agreed scopes.

10. Termination

● Either party may terminate the engagement with 30 days’ written notice.
● On termination, outstanding fees will be billed and must be settled.
● Personal data and client records will be retained per our privacy retention policy.

11. Governing Law & Venue

These Terms are governed by South African law, with disputes subject to the Western Cape High Court.

12. Amendments

AssistElite reserves the right to update these Terms. Major changes will be communicated via email, and continued use implies acceptance.
By engaging with our services and booking a VA, you agree to be bound by these Terms & Conditions.